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Norwich 01493 750072 | Peterborough 01733 286931 | Stamford 01778 404312

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Delivery Policy

Except where specifically stated, prices are exclusive of delivery to mainland UK only. Our deliveries in the UK mainland are dealt with using contracted outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 9:00 AM and 6:00 PM. Evening, Saturday and Sunday deliveries are not available. Deliveries within East Anglia are not subject to a delivery charge, deliveries to the rest of the UK will incur a £5.99 carriage charge. Deliveries to Scotland, Northern Ireland the Channel Islands and any other non-mainland UK site will incur a delivery charge of £19.99.

Standard delivery is FREE on all orders over £500 or on any order when you opt to collect from our Head Office in Acle or our Peterborough Office; see below for details.

We will inform you by e-mail or telephone at least 48 hours prior to dispatch of our expected delivery date. We regret that we are unable to specify exact delivery times within that date. All deliveries must be signed for and you should keep your receipt. If goods are showing signs of damage in transit please refuse to accept the delivery on receipt.

Privacy & Security

At www.hughcrane.com we are committed to protecting your privacy. Please read on for more details about our privacy policy.

Controllers of personal information

Any personal information provided or to be gathered by www.hughcrane.com is controlled by Hugh Crane (Cleaning Equipment) Limited of South Walsham Road, Acle, Norwich, Norfolk NR13 3ES. Email [email protected].

What information do we collect? How do we use it?

Information submitted to the www.hughcrane.com is used by Hugh Crane (Cleaning Equipment) Limited only. Information from form submissions is used for its intended purpose.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. www.hughcrane.com uses cookies to allow you to log-in, and to keep track of items in your shopping basket.

Will Hugh Crane (Cleaning Equipment) Limited disclose the information it collects to outside parties?

Hugh Crane (Cleaning Equipment) Limited does not sell, trade or rent your personal information to others.

We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

Your consent

By using www.hughcrane.com, you consent to the collection and use of this information by Hugh Crane Cleaning Equipment Ltd. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.