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Norwich 01493 688250 | Cambridge 01223 581122 | Peterborough 01733 286931 | Stamford 01778 381700

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Returns Policy


We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully re saleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. If the product returned is not in a fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. Refunds will not be made for original carriage costs when goods have been ordered incorrectly. Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

  • The original account no longer exists
  • The original account details have expired
  • The recipient requires a credit

Return of goods

These can be made through either of these options:

  • Returns via Carrier
    Please contact us with your order number, stock number, the reason for the return and whether you want a refund or a replacement and then we will email you back with instructions for returning by carrier. For larger items we can arrange for a courier to come and collect the product you wish to return.
  • Returns via our Head Office or Peterborough Office
    Simply take the dispatch note and the product you wish to return or exchange to the appropriate department in the shop and tell the sales assistant you bought it online.